Ongoing Care

Your renovation may be done but our commitment isn’t. We ensure satisfaction on every level, from putting the final touches on your project, to quality assurance testing, clean up and ongoing support.

We have all heard those nightmare stories, that homes that seems to never have an end in sight, the budget keeps going up and the quality of the work keeps going down, the stories that keep homeowners up at night with anxiety and fear when deciding to renovate or build.  After 25 years in the business Walden Homes has worked extremely hard to remain as one of Toronto's most trusted companies to work with.

We achieve this by providing transparency, realistic + accurate estimates and most of all reliable, consistent communication, to our customers. As your custom build or renovation project nears completion, Walden Homes can assure you that all aspects of your renovation will be looked after.  Even after project completion we promise to uphold the integrity of your build and maintain the excellent customer service you experienced throughout our time together. We aim to not only meet but exceed your expectations at every turn.

Closing Out Your Project and Ensuring Client Satisfaction

To complete construction and add the finishing touches of your project, various testing and inspection tasks, cleanup, certifications and approvals must take place.

One of the most essential aspects of this final stage is ensuring that all paperwork and documentation is appropriately completed and filed. Our project management teams are extremely experienced and proficient in ensuring this step is completed with the utmost care. And finally, before maintenance begins, you will be presented with the initial and finalized plans, including all changes or alterations that were made during construction.

Ongoing Care

Throughout close-out of the project and after completion, we will discuss and address any concerns you may have. We genuinely care about your satisfaction and will ensure all agreed-upon details for your project have been met. Furthermore, we will setup and coordinate ongoing maintenance to ensure your new home and features continue to function properly and meet your expectations. Our goal is to minimize your stress as much as possible and complete for you a renovation project that checks all your boxes and is satisfactory and rewarding for years to come.

Love Where You Live For A Lifetime

Valued, long-term relationships with trustworthy contractors and vendors

Full cleanup of the project site

Coordination of planned maintenance for future upkeep and tune-ups of your new property

Coordinated unplanned maintenance, so you have a plan in place for unexpected repair needs in the future

Coordination of possible requested services in the future — such as minor carpentry or trades work, alterations, etc.

An Operations and Maintenance Manual, which offers easy reference to the contacts, warranties, and reference materials of your new renovation

See Examples of Our Completed Home Transformations